Frequently Asked Questions

INFORMATION QUESTIONS

How do I place an order?

Browse products add items to your cart, proceed to checkout and complete payment securely.

What payment methods do you accept?

We accept M-Pesa and other approved payment methods available at checkout.

How long does delivery take?

Delivery times vary depending on your location and will be confirmed after your order is processed.

Can I track my order?

Yes. You will receive order confirmation and tracking updates via email or WhatsApp where available.

Can I return a product?

Returns are accepted for eligible items in accordance with our Return & Refund Policy.

Are all products genuine?

Yes. We are committed to supplying quality products sourced from trusted manufacturers and authorized suppliers.

Do I need a prescription for prescription medicines?

Yes. A valid prescription is required for all prescription-only medicines, in accordance with applicable regulations.

How can I contact customer support?

You can reach our customer support team through the Contact Us page, WhatsApp, email or phone during business hours.
support@primecorepharma.com

INFORMATION ABOUT US