1 Eligibility


Returns are accepted only for damaged, defective, incorrect, or expired products reported within the specified return period.


2 Non-Returnable Items


For health and safety reasons, medicines, medical products and personal care items that have been opened, used or improperly stored cannot be returned unless they are defective or supplied in error.


3 Refunds


Approved refunds will be processed using the original payment method or another agreed method within the applicable processing period.


4 Exchanges


Eligible products may be exchanged for the correct item, subject to stock availability.


5 Return Process


Contact our customer support team before returning any product. Proof of purchase may be required.


6 Contact Us


For assistance with returns or refunds, please contact our customer support team.